Over-the-phone interpretation (OPI) and Video remote interpretation were built to respond to communication needs — no matter how urgent. These services bridge language gaps to enable effective multilingual communication and ensure better customer experiences by making interactions faster and more efficient.
Exclusive Translation’s OPI & VRI services are equipped to handle demands of all sizes and provide robust, reliable services even during an emergency. Our virtual call center model connects interpreters with customers from locations all across the country. This ensures continuity of services, regardless of the current scenario.
Exclusive Translations has an interpretation platform that ensure maximum security, privacy, and confidence across all of your immediate and future regulatory compliance needs. The Exclusive Translations platform is fully HIPAA and Joint Commission compliant, and interpreters available via the Exclusive Translations Network are required to be both certified and HIPAA compliant.
When it comes to medical interpretation, the importance of experience, specificity, and accuracy cannot be overstated.
Legal interpretation is a vital part of criminal investigations when the people involved have limited English proficiency or communicate using sign language. In court, legal interpreters assist both the prosecution and the accused to ensure a fair and just outcome.
Language should not be a barrier to education. Educational interpretation closes the gap between school authorities and limited English speaking families, or those with hearing impairment .
Language services are an invaluable part of reaching and retaining multicultural consumers in the competitive industries of banking and financial services. Video remote and over-the-phone interpretation services provide banking and financial institutions with the multilingual customer support they need to connect with multicultural and linguistically diverse consumers.
Our communities are changing. Empower yours through language access! Furthermore, government agencies are required to provide meaningful access to language services. Non-compliance puts federal funds at risk. Partnering with Exclusive Translations for interpretation and translation services ensures compliance with Title VI of the Civil Rights Act and the Americans with Disabilities Act (ADA), as well as Fraud, Waste, and Abuse (FWA) and Joint Commission regulations.
Sign language interpretation helps deaf and hard of hearing individuals communicate, and in the United States, it is often legally required. The Americans with Disabilities Act (ADA) of 1990 established a series of measures to prohibit instances of discrimination because of a person’s disability. The ADA extends beyond medical settings, and also covers areas like the legal, educational, law enforcement, and employment systems. For example, if a company is interviewing a deaf individual, they are required to provide interpretation. Similarly, hard of hearing defendants in a legal proceeding must be provided with an interpreter.
* According to a report by the Brookings Institution, aproximately 10% of people living within the United States have limited English proficient (LEP).